Client Journey
The client journey for travelers involves multiple stages from the initial inspiration to post-trip follow-up. Understanding and catering to these stages is crucial for delivering a seamless and satisfying experience.
1
Research and Planning
Comprehending customer needs stands as the paramount factor in the travel industry. Every client possesses distinct trip constraints. We conduct thorough research centered on these limitations, curating multiple trip plans. These varied options are presented to the client, enabling them to select the most fitting itinerary.
2
Trip Booking and Pre-Trip Plan
Upon selecting the preferred plan, the trip booking process commences. We endeavor to optimize the booking costs while ensuring transparency throughout the booking procedure for travelers. Informing them about payments, policies, and other details is our priority. Subsequent to completing the bookings, we begin pre-trip preparations. Every step before the journey is guided and communicated to the customer for their seamless journey commencement.
3
Personal Assistant during Trip
We actively update the itinerary details daily and ensure that resources such as transportation (cab services), hotel check-ins, etc., are prepared in advance to maximize the traveler's time. Throughout the trip, we remain consistently available to address any doubts or resolve unsatisfactory experiences that travelers may encounter.
4
Post Trip ramp down
We're here to address any outstanding tasks related to the trip. We finalize the client's accounts and ensure the traveler is content with our services. Our emphasis lies in gathering feedback from customers and striving to promptly implement suggestions to the best of our ability.